10 sections · 3 min read
Information we collect
In plain wordsWhat you put in your profile, plus the usual device and usage signals.
We collect information you provide directly to us, including:
- Personal information
- Name, date of birth, gender and contact details; education, profession and income; family information and preferences; photos and profile descriptions; religious, caste and community information (optional).
- Automatically collected
- Device information and IP address; browser type and operating system; usage data and interaction patterns; location data (with your consent); cookies and similar technologies.
How we use your information
In plain wordsTo run your account, rank matches, keep the platform safe and meet legal duties.
We use the information we collect to:
- Create and manage your account
- Provide matchmaking services and recommendations
- Facilitate communication between members
- Process payments and subscriptions
- Send notifications about matches and messages
- Improve our services and user experience
- Detect and prevent fraud and abuse
- Comply with legal obligations
- Conduct research and analytics on anonymised data
Data security
In plain wordsEncrypted at rest and in transit, audited regularly; no system is perfect, so use a strong password.
- AES-256 encryption for sensitive data at rest
- TLS 1.3 encryption for data in transit
- Regular security audits and penetration testing
- Access controls and authentication mechanisms
- Secure data centres with physical security
- Employee training on data protection
While we strive to protect your information, no method of transmission over the Internet is completely secure. We encourage you to use strong passwords and protect your account credentials.
Data retention
In plain wordsKept while your account is active; most of it is gone within two years of leaving, payment records last seven.
- Active account
- For the duration of membership.
- Inactive account
- Two years after last activity.
- Payment records
- Seven years, as required by law.
- Communication logs
- One year after account closure.
- Analytics
- Anonymised and retained indefinitely.
You can request deletion of your data at any time through your account settings or by contacting us.
Your rights and choices
In plain wordsSee it, fix it, export it, restrict it, delete it, or withdraw consent — from Settings or by writing to us.
- Access
- Request a copy of your personal data.
- Rectification
- Correct inaccurate or incomplete data.
- Erasure
- Request deletion of your data.
- Portability
- Receive your data in a portable format.
- Restriction
- Limit how we process your data.
- Objection
- Object to certain processing activities.
- Withdraw consent
- Withdraw consent you previously gave.
Profile visibility, communication preferences, notification settings, data export and account deletion are all available in your account settings.
International transfers
In plain wordsPrimarily stored in India; any transfer abroad is covered by recognised safeguards.
Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place:
- Standard Contractual Clauses (SCCs)
- Adequacy decisions by relevant authorities
- Binding Corporate Rules where applicable
- Your explicit consent for specific transfers
We primarily store data in India with backup facilities in secure international locations.
Children's privacy
In plain wordsAdults only; anything from a minor is deleted as soon as we know.
Our services are intended for users who are 18 years of age or older. We do not knowingly collect personal information from children under 18. If we learn that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately.
Changes to this policy
In plain wordsWe will post updates here and email you about anything material.
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new policy on this page
- Updating the "Last updated" date
- Sending an email notification for material changes
- Displaying a prominent notice on our platform
We encourage you to review this policy periodically. Your continued use of our services after changes constitutes acceptance of the updated policy.